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Terms
and Conditions
FARES & TOUR VALIDITY
Fares are valid from 1st April 2010 through to 31st March
2011 and quoted in Australian Dollars ($AUD) inclusive of
Australian Government Goods and Services Tax of 10%. Fares
are valid at time of publication but we reserve the right
to alter fares in the case of unforeseen circumstances with
notice.
MINIMUM
NUMBERS / ITINERARIES
Tours require a minimum of 4 - 6 passengers to operate, and
in some cases where only 6 passengers are booked on tour an
alternative may be offered or a smaller vehicle used. Pinnacle
Tours reserves the right to cancel or alter tour departures
and itineraries as deemed necessary. It may be necessary to
cancel a scheduled departure in which case an alternative
tour or full refund for that tour would be offered. Tour operation,
or alterations may occur due to road or weather conditions,
strikes, public holidays and accommodation availability. The
company gives no guarantee as to the exact arrival or departure
times as circumstances beyond our control may influence this.
The Aboriginal components of our Northern Australia touring
are subject to Cultural conditions. Participants may be absent
due to Cultural commitments with little prior notification
and Pinnacle Tours reserves the right to amend the itinerary
in these circumstances and no refunds will be given.
INCLUSIONS
Tours and cruises include all sightseeing, entry fees and
meals as stated in the full itinerary.
DEPARTURE
POINTS
Pick up details will be advised at time of booking. Australian
tours must be reconfirmed 48 hours prior to departure by calling
see your ETicket for full details and links. Failure to do
so may result in the cancellation of your booking.
It
is not necessary to reconfirm New Zealand tours, however contact
details (either pre-departure hotel name or mobile telephone
number) must be provided at time of booking. Pinnacle Tours
can arrange pre/post tour accommodation at additional expense.
Western
Australia
Perth
Perth Sightseeing Centre (corner Hay & Pier Street, Perth)
Broome
Kimberley Sightseeing Centre (4 Sanctuary Road, Cable Beach)
Hotel pick ups are available on request at time of booking
from most Perth city, Northbridge, South Perth, Fremantle,
Scarborough, Broome and Cable Beach Hotels.
Most tours also provide a free drop-off service.
Northern
Territory & South Australia
Hotel pick ups are provided from centrally located hotels
in Adelaide, Alice Springs and Darwin. A pick up time will
be advised at time of booking.
New Zealand Tours depart from one central hotel, as published
in the itinerary.
DIESEL
FUEL LEVY
Pinnacle Tours rates have been calculated on the basis of
a maximum diesel fuel price of AUD$2 per litre. Should the
price of fuel rise beyond AUD$2 per litre, then Pinnacle Tours,
and its associated companies, reserve the right to charge
a fuel levy at a rate of AUD$1 pp for every 10c per litre
increase.
EXCLUSION
OF LIABILITY
The responsibility of Pinnacle Tours in connection with these
tours is limited to the carriage of passengers and their luggage.
The sale of other services described within these rates is
made by Pinnacle Tours as an agent and shall not be held liable
for any accident, injury, delay, irregularity, loss or any
damage caused by or resulting from provision of or failure
to provide any such services. Pinnacle Tours may on certain
tours also work with other similar quality touring operations
to provide its services on a code-share basis. These services
will be provided to the same standard as advertised.
TRAVEL
INSURANCE
Pinnacle Tours recommends that travel insurance be taken to
cover against cancellation fees, loss or damage to baggage
and costs arising from illness or acts of god, e.g. cyclones,
flooding, etc.
CANCELLATION
POLICY
Due to the extensive organisation involved with touring, a
strict cancellation fee will be applicable to compensate for
costs and lost revenue. We strongly recommend you take out
travel insurance to cover against such charges.
Once
a booking is made the following cancellation fees will apply:
For
tours or packages of 2 days or more duration:
Days before departure % of Fare
0 to 14 days 100%
15 to 29 days 50%
30 + days 10%
For Half Day and Full Day Tours (excluding Cape Leveque):
Days before departure % of Fare
0 to 4 days 100%
5 + days 10%"
For 1 Day Cape Leveque:
Days before departure % of Fare
0 to 4 days 100%
5 to 7 days 50%
8 + days 10%
Note: Special cancellation fees apply due to inclusion
of scenic flight. If you fail to join a tour, or join
it after departure, or leave it prior to its completion, no
tour refund can be made. The above cancellation fees are in
addition to fees which may be levied by accommodation house
properties or third party tour and transport operator cancellation
fees.
AMENDMENT
FEES
A charge of $25 per change will apply to any modification
after the original booking has been confirmed.
DEPOSIT
AND FINAL PAYMENT
A non-refundable deposit of 25% is due within 7 days of booking
confirmation (except Kimberley cruising where an immediate
deposit is due upon booking). Final payment is due at least
45 days prior to tour departure (Kimberley cruising due 60
days prior).
STAR
RATINGS
Star ratings are to be used as a guide only and are internal
ratings made by Pinnacle Tours.
CHILD
FARES
Child fares are available on most tours for passengers aged
between 5 and 12 years inclusive. Prices available on application.
Touring is not suitable for infants 0-4 years. Note | New
Zealand tours are suitable for passengers 12 years of age
or older.
CONCESSION
FARES
Apply to holders of senior or pensioner cards (Australia &
New Zealand), full time students and YHA/VIP/NOMAD members.
LUGGAGE
ON TOUR - WHAT TO PACK
Due to the equipment required for tours, vehicles have limited
luggage space remaining. We therefore ask passengers to limit
baggage to a strict 15kg maximum (except Kakadu which is 10kg
maximum), soft bags are preferred. We suggest you include
the following essential items: non-slip walking shoes (sneakers),
sun screen, hat, beach towel, bathers, flashlight, camera
and small bottle of water.
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